Getting The Service Industry To Work For You

Everyone on the planet has at least one horror story about going on vacation and experiencing a terrible stay or having the staff of some place you were staying at be horrible to you. Yes, it is their job to be polite and ready to serve; yes, we do pay a lot of money to stay there and we expect that kind of service. However, what most people fail to remember is that those are human beings behind those uniforms and they have their own lives and problems too. For various reasons, they may not feel like serving. After all, the customer is not always right. So here are some tips to getting the kind of service you require.  

Go to the Top

This is kind of a no-brainer because the more money you pay, the better service you will receive, unless of course, you are a terrible guest. When looking for a better place to stay (and you can afford anything), remember that while a smaller place might be cosy and intimate, it may also not offer all the perks you are looking for. A 5 star hotel booking near MTR will guarantee that you will be serviced by staff who are trained constantly to anticipate every whim of a rich guest. This is true of any service establishment: a bar, a restaurant, a spa or any other place.

Service with a Smile

Interestingly, people fail to ponder whether this applies to the staff or the guest. Once again, it applies to both parties. Wait staff may have had a long day, a terrible day, they may be facing umpteenth problems and this is not made better when they meet a demanding guest who has no consideration for them. So if you have request when you make your reservation, do it with a smile. If it’s a Hong Kong 5 star accommodation booking online, make sure you thank the agent you first meet and do so with a smile. The world may turn at your feet but that is no excuse to be rude.

Humanize Your Context

Many people tend to treat the staff at a hotel like they are nonentities. After all, they are just a uniform and a badge, unlikely to ever impact your life again. However, this not only grates on their dignity, it is a violation of basic human respect and courtesy. Next time you need to interact with establishment on some matter, put yourself in their shoes or if that is too difficult, treat them like humans. Maintain eye contact with whoever is speaking to you – this makes it more difficult to forget their humanity. Look at their faces when they bring something to you and smile; thank them quietly and politely. Small gestures such as these are the oil that makes the service machinery run smoother so the more you grease the wheels, the better it will run for you.

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